Terms of service
These terms and conditions relate to the use of the website loja.sacoplex.pt by users and their relationship with our brand.
The website loja.sacoplex.pt is owned and operated by Sacoplex - Comércio de Embalagens Lda, a company holding tax number no. 506936716, with registered address at Estrada Nacional 333, Nº51, 3770-062 Oiã, Aveiro - Portugal, hereinafter Sacoplex, with email contact loja@sacoplex.pt.
Please read carefully, as these terms and conditions affect your rights and obligations under the law.
If you do not agree with these Terms, please do not access or use the Website.
If you have any questions about these Terms, please contact us.
These Terms and Conditions (hereinafter "Terms") set out the use of the Sacoplex web page (hereinafter "Website") by users (hereinafter "User") and their relationship with our brand (hereinafter "We", "us", "our"). Please read all clauses carefully, as they affect your rights and duties under applicable law.
You should print a copy of these Terms for future reference.
1. Agreement
By using the Website you agree to be bound by these Terms and authorise us to transmit data (including updated information) to obtain information from third parties, including but not limited to the User's debit and credit card numbers or credit reports, in order to authenticate your identity, validate your credit card, obtain initial credit authorisation and authorise individual transactions.
2. Amendments
We reserve the right to:
– update these Terms regularly. It is your responsibility to check for such changes. These changes will apply to use of the Website once notice of them has been given, through an announcement on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. Continued use of the Website after the date on which the changes take effect indicates agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts of it) contained within it without prior notice, and the User accepts that we cannot be held liable for any modification or withdrawal of the Website or any content;
– deactivate any user identification code or password provided to you, whether chosen by you or assigned by Us, at any time, if in our opinion the User has failed to comply with any provision set out in these Terms.
3. Registration
By using this Website, the User warrants that:
– they are legally capable of entering into binding contracts;
– the personal information provided at the time of registration is true, accurate, up to date and complete in all respects;
– and they are not impersonating any other person or entity.
The User undertakes to notify us immediately of any changes to their personal information by email or telephone contact.
4. Privacy Policy
All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website you consent to this processing and warrant that all information provided is accurate.
When you make a purchase on this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address, credit card information or other payment methods. We guarantee that this information will be kept by Us in accordance with all legal requirements in force in Portugal.
5. Protecting your security
To ensure that your debit, credit or prepaid card is not being used without the User's consent, we will validate the name, address and other personal information provided during the ordering process against appropriate third-party databases. We take the risk of online fraud seriously. The User may be contacted for additional security checks and, for this reason, we ask for your cooperation.
Fraudulent transactions will not be tolerated and any attempt will be reported to the competent authorities.
By accepting these Terms, the User consents to these checks being carried out. When these checks are carried out, the personal information provided by the User may be disclosed to registered credit agencies, which may keep a record of that information. This is done solely to confirm the User's identity. We do not carry out any credit check and your credit rating will not be affected. All information provided by the User will be treated with full security and in accordance with applicable law.
6. Compliance
This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes and regulations regarding the Website and its use.
The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojans, Worms, logic bombs or anything created for the purpose of interfering with or disrupting the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive or obscene material; and
– attempt to gain unauthorised access to the Website, the server on which it is hosted, or any server, computer or database connected to the Website. You must not attempt any denial of service ("DoS") attacks against our Website.
Any such violations will be reported to the competent authorities and we will cooperate with those authorities by disclosing the User's identity to them. In the event of a breach of this provision, the User's right to access the Website will be terminated immediately.
We will not be liable for any loss or damage caused by a DoS attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other proprietary material due to your use of the Website or your downloading of any material posted on it or on any web page linked to the Website.
7. Third-party links
For our customers' convenience, the Website may include links to other web pages or material beyond our control. Please note that we are not responsible for such pages or material, nor do we review or endorse them. We will not be held liable for the privacy practices or content of these pages, nor for any damage, loss or offence caused or allegedly caused in connection with the use of or reliance on any advertising, content, products, materials or services available on such pages or external media.
8. Orders
All orders are subject to acceptance. Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. The User acknowledges that automated confirmation of their order does not constitute our acceptance of their offer to purchase products or services advertised on the Website. A contract between Us and the User will be formed when:
(i) payment for the order in question is made; or
(ii) we dispatch the goods or begin the services, whichever is later, at which point an email will be sent to the User confirming that the contract has been concluded ("Dispatch Confirmation").
The contract will relate only to the goods or services whose dispatch has been confirmed in the Dispatch Confirmation.
We will take all reasonable care to keep the details of your order and payment secure, and, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party gains unauthorised access to any data provided by the User when accessing or ordering from the Website.
Products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this point.
It will be the User's responsibility to assume the risk of the products once delivered to the delivery address specified when ordering. We accept no liability where an incorrect delivery address has been provided or where the User fails to collect the products at the specified delivery address.
Notwithstanding this, the risk of loss or damage to the products will only become the User's responsibility after delivery to the delivery address.
Sacoplex hands over all its orders to an external shipping service. Order dispatch times vary between 1 to 2 days after payment confirmation, and this timeframe may experience delays during periods of higher order volume.
Shipping costs are the responsibility of the customer, and for each order the amount is automatically calculated during the checkout process, based on the products ordered and the destination region of the order.
Shipping costs are only considered free if the customer's purchase reaches 200€ + VAT.
Delivery is considered completed upon signature of the delivery receipt at the agreed address.
9. Exchange or cancellation rights
The customer may cancel their order as long as it has not yet been processed, directly through the customer area at . Once the order has been processed, cancellation is no longer possible, and the customer may request an exchange or return under the terms indicated below.
Right of free withdrawal
As provided by law, Sacoplex allows the exchange or return of items within 14 days after delivery of the order, provided that they meet certain requirements, namely:
- the items are in their original packaging;
- the items show no signs of handling or alteration;
- the items are sent back with all original documentation, namely invoice and packaging.
Return shipping costs are the responsibility of the Customer. The item must be properly protected to avoid damage during transport.
The refund is made using the same payment method used for the purchase, within a maximum of 14 days after receipt and validation of the returned item.
Defective products
If the item received is defective or does not match what was ordered, the Customer must report the situation within 14 days from delivery, through or by email to loja@sacoplex.pt, indicating the reason, the invoice number, and the product reference.
In this case, Sacoplex will cover the shipping costs of the returned item.
Exclusions
Items made according to the Customer's specifications or clearly personalized are not subject to the right of free withdrawal.
10. Prices and payment
Prices displayed on the Website include VAT at the legal rate in force.
The prices shown are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).
In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User's order, in accordance with clause 9, we are not obliged to sell the goods at the price shown. We always try to ensure that the prices of the goods displayed on the Website are accurate, but errors may occasionally occur. If we discover an error in the price of the goods ordered by the User, the User will be informed as soon as possible and will have the option of keeping the order at the correct price or cancelling it. If the User chooses to cancel and has already paid for the goods (but they have not yet been dispatched), they will be refunded in full.
The User confirms that the payment method used is managed by them, from among the options made available by Sacoplex: credit card, Multibanco, Apple Pay and Google Pay.
We reserve the right to wait for payment within 48 hours. If payment is unsuccessful, you will be notified via the email address provided.
If you do not want us to attempt to process payment again, please cancel your order before it is processed.
We authorise the use of promotional codes strictly in accordance with the terms and conditions under which they were issued, which may, among other things, include terms relating to the User's eligibility to use them and a maximum order value. The User should familiarise themselves with these terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if your credit or debit card has been charged.
If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. You may obtain a copy of the terms and conditions of the discount codes by contacting us by email or telephone.
11. Intellectual property
The content of the Website is protected by copyright, trademarks, databases and other intellectual property rights.
The User acknowledges that the material and content provided as part of the Website will remain with us. You may search and display the Website's content on a screen, save content in electronic format on disk (but never on a server or any storage device connected to a network) or print a copy of the content for personal, non-commercial use, always keeping any and all copyright and proprietary notices intact.
You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the Website.
12. Limited liability
Supply of goods:
(a) In the event of our breach of these Terms due to our fault, we will only be liable to the User for losses suffered as a result of our breach (whether in contract, tort (including negligence), breach of statutory duty or otherwise) that are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or personal injury caused by negligence;
– fraud or fraudulent misrepresentation;
– any breach of obligations implied by applicable law;
– defective products under consumer protection law;
– any deliberate breach of these Terms that would give rise to a breach of contract; or
– any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability to the User.
Use of the Website:
The Website is provided on an "as is" and "as available" basis without any representation or endorsement, and we make no warranty, express or implied, in relation to it or its use.
The User acknowledges that we cannot guarantee, nor be held responsible for, the security or privacy of the Website or any information provided by the User. It is the User's responsibility to bear the risks associated with using the internet.
Although we try to ensure that the material included on the Website is correct, reliable and of high quality, we cannot accept liability if this is not the case. We will not be liable for errors or omissions or for the results obtained from the use of such information, or for any technical problems you may experience when using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as quickly as possible. In particular, we disclaim any liability relating to:
– incompatibility of the Website with any of the User's equipment, software or telecommunications connections;
– technical problems, including errors or inaccuracies on the Website; and
– the Website's failure to meet the User's requirements.
To the fullest extent permitted by applicable law, the User agrees that We will not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy and loss of data) or any other indirect, special or punitive damages arising out of or related to the use of the Website.
13. Severability
If any part of the Terms is held to be illegal, void or otherwise unenforceable for any other reason, then that part will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining part of these Terms.
14. Waiver
No waiver by Us shall be construed as a waiver of any preceding or succeeding breach of any provision set out herein.
15. Entire agreement
These Terms constitute the entire basis of any agreement between Us and the User.
16. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Portugal, and any disputes shall be decided exclusively by the Portuguese courts.
17. Reviews
By submitting a review, the User grants us the right to publish, translate, derive, distribute and display such content through any communication medium available to us.
The User grants us the right to use the name provided in connection with such content, should we wish to do so.
The User agrees to waive the right to be identified as the author of such content and to object to any derogatory treatment of such content.
Updated on 9 July 2026